Shipping policy

Thank you for shopping with Wilde Lavender Supply Co. Each order is packed and shipped by hand from Kansas City, Missouri.

Order Processing
Orders are typically processed within 2 to 5 business days, excluding weekends and holidays. Processing times may vary during launches, promotions, or high-volume periods.

Shipping Rates & Delivery
Shipping rates and delivery estimates are calculated at checkout. Once your order ships, you will receive a confirmation email with tracking information. Delivery times are estimates and may vary based on carrier conditions.

Heat & Weather Considerations
Some products may be sensitive to heat or extreme weather during transit. While we take care in packaging, temperature-related changes can occasionally occur. If your order arrives in poor condition due to heat exposure, please contact us and we will work with you to find a solution.

Address Accuracy
Please ensure your shipping address is accurate and complete at checkout. If you notice an error, contact us as soon as possible. We are unable to guarantee changes once an order has been processed.

Lost or Stolen Packages
If your package is marked as delivered but cannot be located, please contact us. We’re happy to help you file a claim with the carrier and will do our best to assist in resolving the issue.

Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with your order number and photos of the issue so we can make it right.

Order Changes & Cancellations
If you need to make a change or cancel your order, please contact us as soon as possible. We cannot guarantee changes once an order has been processed, but we will do our best to help.